Delivery, Returns & Refunds Policy

At AgriComp, we strive to provide a seamless shopping experience for our valued customers. Our delivery, returns, and refunds policy is designed to ensure that you have all the information you need to make informed choices and enjoy a smooth experience with us.

1. Delivery

1.1. Stock Availability: We maintain a wide variety of items in stock at all times. If a specific item is not currently in stock, it's likely to be arriving with us soon. For detailed parts availability, including estimated restock dates, please don't hesitate to contact us.

1.2. Shipping Methods: We dispatch goods using reputable courier services such as UPS, APC, and Royal Mail. Occasionally, we may use other couriers to meet size and seasonal demand requirements.

1.3. Dispatch and Delivery Times: Goods are typically dispatched within 24 hours of receiving your order. Depending on the service selected, delivery usually takes place within 5 working days. However, some parts may require additional time for pre-delivery inspection before dispatch, particularly special or used parts.

1.4. Urgent Dispatch: If you require urgent dispatch, please reach out to us before placing your order. We will do our best to accommodate your needs and provide information on the fastest delivery options available.

1.5. Delivery Costs: Delivery costs are calculated based on the weight, size, and destination of your order. These costs are calculated and displayed when you reach the checkout. We offer worldwide delivery to serve our customers no matter where they are located.

1.6. Saturday and Sunday Deliveries: We offer the possibility of Saturday and Sunday deliveries for both parcels and pallets. Please contact us before placing your order so that we can provide you with an accurate quote.

1.7. Order Cut-off Time: Please note that a strict order cut-off time applies. Be sure to place your order within the specified timeframe to ensure timely processing.

1.8. What If I'm Not Available for My Delivery? Once your order is dispatched from our warehouse, your tracking number will be uploaded to your order. Alternative delivery instructions and safe place options, depending on the courier delivering your order, will be available upon tracking your parcel. Any changes to the shipment after it has left our warehouse are made at your own individual risk.

1.9. Urgent Same-Day Delivery: While same-day delivery can be arranged, it is often costly and generally available if the delivery is booked by us before a certain time. Contact us for specific details and availability.

1.10 Large, Heavy, or Bulky Orders: If your order includes large, heavy, or bulky items, the delivery method will be tailored accordingly. Our logistics system calculates delivery based on the items within your cart. Large or out-of-gauge items will be shipped on a pallet. Pallet deliveries require unloading facilities unless a tail lift is specified, often at an additional cost. 

1.11 Pallet Re-Delivery Surcharge: A Charge equating to 75% of the original delivery charge, will be re charged for every re delivery attempt after the first failed attempt of delivery.

If you need to return an item, please do not send your purchase back to the manufacturer. Read our policy carefully to understand your options and eligibility.

2.1 30-Day Return Window: Our returns policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
2.2. Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will also require you to provide a receipt or proof of purchase.
2.3. Non-Returnable Items: Several types of goods are exempt from being returned. We do not accept products that are hazardous materials or flammable liquids or gases.
2.4. Partial Refunds (if applicable): In certain situations, only partial refunds are granted. These situations may include but are not limited to:

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

2.5. How to Initiate a Return: If you believe your purchase qualifies for a return, please contact our customer service team for further instructions. They will guide you through the return process and provide you with the necessary information to return your item.
2.6. Shipping: To return your product, please follow the instructions provided by our customer service team. You will be responsible for paying for your shipping costs when returning your item. Shipping costs are non-refundable.
 
3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment.

3.1. Statutory Right to Cancel: Under the Consumer Protection (Distance Selling) Regulations 2000, you have a statutory right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase or if the goods are faulty or damaged. To exercise your right to cancel, you must notify us within 7 working days of receiving your order. This notification provides us with the opportunity to address your concerns promptly and efficiently. Items must be returned in their original condition and packaging to ensure a smooth and successful return process. If the returned items are not in a resalable "as new" condition, it may not be possible to issue a full refund. If you find that items are missing from your order, please notify us as soon as possible. We will investigate and take the necessary steps to address the issue promptly. This regulation applies to countries that are member states of the European Union (EU). If you are ordering from a member state of the EU other than the UK, please check your country's specific regulations on Distance Selling, as these regulations may vary.

3.2. Late or Missing Refunds: If after approval of a refund you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.
 
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at sales@agricomp.co.uk and we will provide instructions on how to go about an exchange, if feasible.
 
5. Contact Information
For any questions or concerns regarding our Delivery, Returns, and Refunds Policy, please contact us at sales@agricomp.co.uk or call us at 01379 772536.
 
At AgriComp, we are dedicated to providing you with high-quality products and outstanding service. We are here to assist you in any way we can. Your satisfaction is our priority.